Betpkr's Privacy Policy

Betpkr (https://betpkr.ws) is an online Sports Betting and gaming platform. We have the deepest respect for our users' privacy. This Privacy Policy ("Policy") explains how betpkr collects, uses, stores, and discloses your personal information.

By using the betpkr website, mobile application, or any of our services, you confirm that you have read and agreed to this privacy policy. This policy is our Terms & Conditions applicable in conjunction with.

This policy applies to the following:

• While browsing the betpkr website
• When registering and using your betpkr account
• When downloading and using the betpkr mobile app
• When contacting betpkr customer support
• While participating in any promotional activity at betpkr

Betpkr only collects information that is necessary to deliver our services properly and keep your account secure. We never collect data we don't need.

A) Information collected directly from you:

B) Automatically Collected Information:

Some information is collected automatically when you use the betpkr website or app:

• Device Information: Your phone or computer's model, operating system, and browser version.
• Network Information: IP address and internet connection type.
• Usage Data: Pages you visited, time spent on each, and buttons you clicked.
• Log Files: Login time, logout time, and failed login attempts.
• Location Data: Approximate location (city level) only, and only with your permission.

Betpkr uses the data we collect strictly for specific, legitimate purposes. Below is a complete list of how your information is used:

• Account Management: Registration, login, password recovery, and account settings updates.
• Identity Verification (KYC): To verify age, confirm identity, and ensure financial security.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Customer support: To resolve your queries and complaints promptly.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Promotional communications: To send you offers and bonus notifications only with your consent.
• Legal obligations: To meet regulatory requirements and prevent money laundering.
• Service Improvement: Analytics to improve user experience.

Betpkr does not sell your personal information to any third parties. However, limited data may be shared with certain trusted partners to deliver our services:

Service Providers:

• Payment processors: Mobile banking services such as bKash, Nagad, and Rocket — used exclusively to process transactions.
• Identity Verification Services: Trusted verification platform for completing the KYC process.
• Cloud Storage: Encrypted servers for secure data storage.
• Customer Support Platform: For managing live chat and support tickets.

Legal Disclosure of Information:

Betpkr may disclose information under legal obligation in the following circumstances:

• As part of a court order or legal process
• At the request of government agencies in connection with investigations into money laundering or terrorist activities
• To protect the rights and assets of betpkr and its users
• To protect someone's life or safety in an emergency

Betpkr maintains strict data processing agreements with every third party, ensuring they adhere to our privacy standards.

Betpkr uses cookies and similar technologies to improve the performance of our website and app, and to personalize your experience.

Cookie Types:

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the website to not function properly.

Betpkr follows industry-leading standards to keep your data secure. Our security measures are as follows:

• SSL/TLS Encryption: All data transfers across the site and app are secured with 256-bit SSL encryption.
• Database encryption: All sensitive data at rest is stored in encrypted form.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available as an added layer of security for your account.
• Firewall & DDoS Protection: Advanced firewalls to protect our servers against external threats.
• Regular Security Audits: Regular security testing conducted by independent third-party experts.
• Staff training: betpkr staff undergo rigorous data privacy training.
• Restricted access: Only authorized personnel are permitted to access personal data.

Betpkr does not retain your data any longer than necessary. How long we keep it depends on the type of data and the purpose for which it was collected:

• Account Information: For the full duration the account is active, and up to 5 years after closure (for legal reasons).
• Transaction History: 7 years (in accordance with financial regulations).
• KYC documents: Up to 5 years after account closure.
• Customer service records: 3 years.
• Analytics Data: 12 months.
• Cookie Data: 30 to 90 days, depending on the type.

Once the retention period expires or legal obligations no longer apply, data is securely deleted or anonymized.

As a betpkr user, you have several important rights over your personal data. We fully respect and uphold all of them:

To exercise any of these rights support@betpkr.ws. We will do our best to respond within 30 business days.

Betpkr strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us:

• Email: support@betpkr.ws
• Response time: Typically within 2–5 business days
• Language: Support available in both Bengali and English

If you are unsatisfied with any aspect of our Privacy Policy, please contact us directly first. We will do our utmost to resolve the issue.